Returns & Exchanges
At Frederick Thomas, we want you to be completely satisfied with your handmade ties and accessories. If your purchase isn't quite right, you can return or exchange any unworn item within 30 days of delivery.
Check Eligibility
Ensure your items are in their original, unworn condition with all Frederick Thomas tags and packaging intact.
Contact Support
Email our customer service team with your order number to request a return authorization and receive the correct return shipping address.
Package Securely
Carefully pack your items to prevent creasing during transit, including a note with your order details and whether you prefer an exchange or refund.
Ship and Relax
Send your package using a tracked postal service; once received and inspected, we will process your refund or dispatch your new handmade tie within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing